“I was privileged to attend the IHI Quality and Safety Forum in Amsterdam where I heard about the exciting partnership between the IKONE Foundation and the Bernhoven Hospital. Anne-Miek Vroom’s presentation was truly inspiring and I intend to encourage my colleagues in NHS Highland to use the concept of the patient maturity model to discuss with our patient experts how we can deepen the partnership between clinicians and patients to improve everyone’s experience of care.” 

Ann Clark

NHS Highland Board Non-Executive Director